Free gift eligibility is based on your merchandise subtotal after discounts:

• Spend $299+ → RC Essentials Gift
• Spend $499+ → Performance Gift
• Spend $699+ → Premium Upgrade Gift

Only the highest eligible gift tier applies to each order.

Your gift tier is based on the merchandise subtotal after discounts.

Shipping fees, taxes, duties, and the value of the free gift are not included when calculating your qualifying order amount.

No.

After your order is placed, our team will verify the qualifying order value and vehicle model, then manually add the appropriate free gift before fulfillment.

Because gifts are added after your order is submitted, the free gift may not appear in your cart or initial order confirmation.

Free gifts are selected based on your purchased vehicle, product compatibility, and available gift inventory.

The gift images shown on the event page are for reference only. The actual gift may vary by vehicle model and stock availability.

No.

Each order receives one free gift from the highest eligible tier only.

For example:

• $350 order → RC Essentials Gift
• $550 order → Performance Gift
• $750 order → Premium Upgrade Gift

Gift tiers are not cumulative.

Your gift tier is determined by the total qualifying merchandise value of the order.

Each order is eligible for a maximum of one free gift, and the gift will be selected based on compatibility with one of the qualifying RC vehicles in your order.

The images shown are representative examples of the types of gifts available within each tier.

Actual gifts may vary depending on vehicle compatibility and inventory availability.

If a displayed gift is unavailable, Rlaarlo may substitute it with another compatible gift of similar value.

Orders are normally processed and shipped within approximately 3 business days, excluding weekends.

During major promotional periods such as Black Friday and the Holiday Gift Event, high order volume may occasionally require additional processing time.

Once your order ships, tracking information will be sent to you by email.

Delivery time depends on your destination and shipping method.

Orders are generally expected to arrive within approximately 10–15 business days after processing, although delivery times may vary due to customs inspections, carrier delays, local conditions, or other circumstances outside our control.

Delivery estimates are not guaranteed.

Not necessarily.

Your RC car, accessories, and free gift may be fulfilled from different warehouses or locations. As a result, your free gift may arrive in a separate package from the main order.

This is normal and does not mean that any item is missing from your order.

Yes.

If your order is shipped in multiple packages, tracking information will be provided for each shipment once it becomes available.

You will not be charged an additional shipping fee simply because your order is delivered in multiple packages.

Please first check your shipping confirmation emails for additional tracking numbers, as your free gift may have been shipped separately.

If you cannot find additional tracking information or believe the gift is missing, please contact our customer support team with your order number so we can check the shipment for you.

No.

Delivery times vary by destination, carrier, customs processing, and other factors outside our control.

We recommend placing holiday orders as early as possible, but Rlaarlo does not guarantee delivery before Christmas or any specific holiday date.

Eligible Parts & Upgrades receive 20% off during the Black Friday and Holiday Gift Event period.

Some products or special items may be excluded. Please refer to the price displayed on the product page and at checkout for the final applicable price.

Yes.

A qualifying order can include:

Holiday Price deals on selected RC cars + 20% off eligible Parts & Upgrades + one qualifying free gift.

Your free gift tier is determined using the merchandise subtotal after applicable discounts.

If your qualifying purchase is returned, the promotional free gift included with that purchase must also be returned in accordance with Rlaarlo's return policy.

Please contact customer support before sending any items back.

Taxes, VAT, customs duties, and other applicable fees may vary depending on your destination.

These charges are not counted toward the $299 / $499 / $699 free gift thresholds.

Please refer to the final checkout amount and local import requirements where applicable.

If you have questions about your order, free gift, compatibility, shipping, or tracking, please contact the Rlaarlo customer support team and include your order number.

We’ll help confirm your order status, gift eligibility, and shipment details.