WARRANTY STATEMENT

Thank you for purchasing products at Rlaarlo. RC Models have a 90-day warranty from the date of delivery. At the same time, the customer is entitled to long-term official technician support.

Rlaarlo does not provide any form of warranty after-sales service or technical support for products purchased through unauthorized channels, including but not limited to product compatibility assurance and performance maintenance.

If you have purchased an RC Vehicle and discover a defective part(s), Rlaarlo will provide the part or parts necessary to correct the issue. If the part you need is out of stock or unavailable as a spare part, we may offer a coupon as compensation.

 MAINTENANCE STATEMENT

Within 90 days upon receiving the product, free accessories maintenance will be offered if any fault caused by non-user-related reason.

This Limited Warranty does not cover:

(a) The warranty period of the product has expired.

(b) Cosmetic damage;

(c) Damage due to acts of God, accident, misuse, abuse, negligence, commercial use, or due to improper use, installation, operation or maintenance;

(d) Defects or damage caused by private modification or disassembly;

(e) Defects or damage caused by improper operation, maintenance, installation, service, repair, or adjustment in a manner that varies from the User Manual;

(f) Attempted service by anyone other than a Rlaarlo authorized service center;

(g) Product not purchased from an authorized Rlaarlo dealer;

(h) Product not compliant with applicable technical regulations;

(i) Use that violates any applicable laws, rules, or regulations;

(j) Failure to provide the proof of purchase date is not provided.

Attention: The user shall bear all the costs of product maintenance under the circumstances listed above.

WHAT IS YOUR WARRANTY PROCESS?

To process a warranty claim, please send an email to support@rlaarlo.com and provide the following information:

• Your complete name and order number
•  A clear and legible photo of your Purchase Receipt attached to the email.
•  A clear photo/video of your item showing any relevant details

* please confirm your product is still under warranty before submitting a request. Warranty conditions can be found in the product manual included with your purchase or in the manuals section of the individual product page.

Note:

• Please contact us before returning a defective item; otherwise, your return request may be delayed.
• If items are lost while being returned, we will not be able to assist you as we wish we could. We recommend that you select a tracked shipping method to return the defective products.