RETURNS & REFUNDS

WE OFFER EASY RETURNS!

Thank you for purchasing products at rlaarlo.com. We hope you are happy with your purchase.
However, if one or more of the products you received shows quality issues, or you are not completely satisfied with your purchase, you're welcome to contact us at support@rlaarlo.com, we would be happy to offer you a replacement or a form of compensation.

Our Returns Policy

If our product doesn't perform for you, don’t worry. You have 30 days from the delivery date to return it.

Please read the following conditions before initiating a return:

（a）Orders can be returned within 30 days from the delivery date.

（b）Products must be returned in original packaging, undamaged, and unused with the original hangtags and packaging attached.If a gift is included, the gift must be returned with the return of the goods

（c）Please contact us via support@rlaarlo.com to get return address before shipping. Please do not send back to the original shipping address directly.

（d）Please allow 3 business days for returns to be processed after receiving permission to return the goods.

（e）Rlaarlo is not responsible for the cost associated with shipping your product back to our warehouse for a refund.

（f）At our discretion, we may offer a partial refund or charge a restocking fee, in particular, if any item is not in its original condition, is damaged or if there are missing parts for reasons not due to our error.

Note:Customers will be responsible for the return shipping costs unless the product is damaged on arrival or defective.We'll pay the return shipping costs via Paypal if the return is a result of our error.

Any refused items or incorrect addresses are subject to a 10% restocking fee based on the selling price.

 For any issues, please contact support@rlaarlo.com and we'll try our best to help you!

EXCHANGES

We are not able to offer exchanges. If you are interested in different sizes or colors after you receive the product, we recommend that you purchase the correct product immediately and return the original product. If there is a problem with the product you received, please contact our customer service team at support@rlaarlo.com

ITEMS ARE MISSING FROM MY ORDER

Possible reasons:

  1. Order Split Shipped: Please contact us(support@rlaarlo.com) to check whether your order has been split shipped.
  2. Parcel damaged or items removed: The package seems modified or damaged and items may have fallen out.

If you have checked, there is still something missed. Please take photos of the items that have arrived and email what is missed to our Customer Service, including your order number and the parcel label.

ITEMS DEAD ON ARRIVAL

If your item was damaged during shipping, you are eligible for a full refund. When requesting your refund, please be ready to provide Customer Service with graphs clearly showing the problem with the item and its courier number as soon as possible.

REFUNDS

We will process the refund for you within 2-3 working days after receiving the returned items, and the refund will come to your account according to your original payment method. Usually, the refund will be back to your account within 2-3 working days.

* For purchases not made directly through rlaarlo’s online stores, please contact retailers for refunds.

PARTIAL REFUND

There are certain circumstances where only partial refunds are granted:

  • If an item not in its original condition is damaged or missing parts for reasons not due to our error
  • If an item is returned more than 30 days after delivery

* For purchases not made directly through Rlaarlo online stores, please contact retailers for refunds.