If your order was successful .Placed,you would receive an order confirmation email that contains an order number. If not, your payment was not successful. This could be for a number of reasons including that your ZIP code did not match the one associated with your credit card. In order to solve this, edit your billing address to match the one associated with your credit card.

If you are unsure why your payment failed please contact us and we will do our best to assist you.

When your order has been shipped, we will send you an e-mail including your tracking number and carrier and you can track it yourself.

In order bring customers better shopping experience,every order can be cancelled or changed before shipping out. However please understand that if the package has already been shipped that we are often unable to alter any order information.

If our product doesn't perform for you, don’t worry. You have 30 days from the delivery date to return it.

Please see our RETURNS & REFUNDS page for full terms and conditions. 

Please read the following conditions before initiating a return:

（a）Orders can be returned within 30 days from the delivery date.

（b）Products must be returned in original packaging, undamaged, and unused with the original hangtags and packaging attached.If a gift is included, the gift must be returned with the return of the goods

（c）Please contact us via support@rlaarlo.com to get return address before shipping. Please do not send back to the original shipping address directly.

（d）Please allow 3 business days for returns to be processed after receiving permission to return the goods.

（e）Rlaarlo is not responsible for the cost associated with shipping your product back to our warehouse for a refund.

（f）At our discretion, we may offer a partial refund or charge a restocking fee, in particular, if any item is not in its original condition, is damaged or if there are missing parts for reasons not due to our error.

Note:Customers will be responsible for the return shipping costs unless the product is damaged on arrival or defective.We'll pay the return shipping costs via Paypal if the return is a result of our error.

Any refused items or incorrect addresses are subject to a 10% restocking fee based on the selling price.

 For any issues, please contact support@rlaarlo.com and we'll try our best to help you!

After receiving and checking your returned item which is in an intact condition, we will notify you via email and process your refund request within 2-3 working days. You’ll also be notified via email once we start processing you refund request.

Due to COVID, signature upon delivery has been waived by most shipping companies. Thus,please ensure the delivery location is secure.

Due to COVID impacts worldwide, we have seen great fluctuations in delivery times, and porch theft is on the rise.

If a package is lost prior to delivery, we will submit a claim with the shipper. If approved, we will refund the customer or send out a replacement. Typically, this process takes 3 to 5 business days, but shipper response times have been lengthened due to COVID.

We are not responsible for damage or theft occurring once the package has been delivered.

Possible reasons:

1. Order Split Shipped: Please contact us(support@rlaarlo.com) to check whether your order has been split shipped.

2. Parcel damaged or items removed: The package seems modified or damaged and items may have fallen out.

If you have checked, there is still something missed. Please take photos of the items that have arrived and email what is missed to our Customer Service, including your order number and the parcel label.

If your item was damaged during shipping, you are eligible for a full refund. When requesting your refund, please be ready to provide Customer Service with videos or pictures clearly showing the problem with the item and its courier number as soon as possible.

We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.