We are pleased to offer free shipping for all orders over $200
Do You Ship Overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
What Shipping Carriers Do You Use?
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
How Long Will It Take To Get My Order?
Total Delivery Time = Processing Time + Shipping Time(depending on your location)
The average arrival time is 10-15 working days. An order can, however, take longer, but that is mainly depends on your location and postal service.
Please see our Shipping Policy page for full terms and conditions.
How Do I Track My Order?
1. GOT A RLAARLO ACCOUNT?
Log into your account through the online store, check out the fulfillment status of your recent order. If the order has been fulfilled, please click on the order information, then you can find your tracking information here.
2. I DON'T HAVE AN ACCOUNT YET
As soon as your order is packed and shipped, you'll receive a shipping confirmation email. You will then be able to track your order through the tracking link on the email. If you haven't received an email yet, please reach out to us at firstname.lastname@example.org, our sales staff will contact you ASAP.
3. TRACK YOUR ORDER FROM THE "TRACKING MY ORDERS" PAGE
After receiving your tracking information, you can also click to our TRACKING MY ORDERS page and paste the tracking number to check the shipping details.
Does Rlaarlo Offer A Free Warranty Policy?
We offer a 90-day warranty after you receive the products. If there is an original product issue, we will provide parts replacement or maintenance service.
Please see our WARRANTY STATEMENT page for full terms and conditions.
Is Necessary To Remove And Disconnect Batteries From The Car Before Charging?
For your safety, please disconnect and remove the batteries before charging.
Where Can I Get A Better Compatible Charger For These Batteries?
You can use any 5V1A or 5V2A charger to charge the battery, or you can use a computer or other USB chargers (charging time may be longer).
Is There A Complete Part List Which Has Been Categorized?
You can find these in our user manual or contact our support team at email@example.com for the list.
How To Order More Spare Parts?
rlaarlo.com→Shop →SHOP RC PARTS→Place the Order or contact firstname.lastname@example.org
Can I Run Rlaarlo In The Rain?
You can run your Rlaarlo when it does not rain heavily as the ESC of Rlaarlo RC Cars is waterproof. We recommend using dry tissue or cloth to clean the body and parts inside afterwards to avoid short circuits. And please be careful not to soak the car in the water.
Can I Use Any RC Controller For Rlaarlo Vehicles?
The controller for each Rlaarlo model is specially designed, controller of different models or brands won’t work.
Where To Find User Manual?
Dear customer, if you need an electronic version of the user manual, please contact our support team at email@example.com.
Does The Car Come Built?
Yes, all Rlaarlo RC Cars come built, ready to run.
How To Make Sure If My Order Was Successfully Placed?
If your order was successful .Placed,you would receive an order confirmation email that contains an order number. If not, your payment was not successful. This could be for a number of reasons including that your ZIP code did not match the one associated with your credit card. In order to solve this, edit your billing address to match the one associated with your credit card.
If you are unsure why your payment failed please contact us and we will do our best to assist you.
How Do I Know That My Order Was Already Shipped?
When your order has been shipped, we will send you an e-mail including your tracking number and carrier and you can track it yourself.
Can I Change Or Cancel The Shipping Address For My Order?
In order bring customers better shopping experience,every order can be cancelled or changed before shipping out. However please understand that if the package has already been shipped that we are often unable to alter any order information.
Can I Return My Product?
If our product doesn't perform for you, don’t worry. You have 30 days from the delivery date to return it.
Please see our RETURNS & REFUNDS page for full terms and conditions.
What Is Your Return Policy?
Please read the following conditions before initiating a return:
（a）Orders can be returned within 30 days from the delivery date.
（b）Products must be returned in original packaging, undamaged, and unused with the original hangtags and packaging attached.If a gift is included, the gift must be returned with the return of the goods
（c）Please contact us via firstname.lastname@example.org to get return address before shipping. Please do not send back to the original shipping address directly.
（d）Please allow 3 business days for returns to be processed after receiving permission to return the goods.
（e）Rlaarlo is not responsible for the cost associated with shipping your product back to our warehouse for a refund.
（f）At our discretion, we may offer a partial refund or charge a restocking fee, in particular, if any item is not in its original condition, is damaged or if there are missing parts for reasons not due to our error.
Note:Customers will be responsible for the return shipping costs unless the product is damaged on arrival or defective.We'll pay the return shipping costs via Paypal if the return is a result of our error.
Any refused items or incorrect addresses are subject to a 10% restocking fee based on the selling price.
For any issues, please contact email@example.com and we'll try our best to help you!
When Will I Receive My Refund?
After receiving and checking your returned item which is in an intact condition, we will notify you via email and process your refund request within 2-3 working days. You’ll also be notified via email once we start processing you refund request.
What Happens If My Package Is Lost Or Stolen?
Due to COVID, signature upon delivery has been waived by most shipping companies. Thus,please ensure the delivery location is secure.
Due to COVID impacts worldwide, we have seen great fluctuations in delivery times, and porch theft is on the rise.
If a package is lost prior to delivery, we will submit a claim with the shipper. If approved, we will refund the customer or send out a replacement. Typically, this process takes 3 to 5 business days, but shipper response times have been lengthened due to COVID.
We are not responsible for damage or theft occurring once the package has been delivered.
Items Are Missing From My Order.
1. Order Split Shipped: Please contact us(firstname.lastname@example.org) to check whether your order has been split shipped.
2. Parcel damaged or items removed: The package seems modified or damaged and items may have fallen out.
If you have checked, there is still something missed. Please take photos of the items that have arrived and email what is missed to our Customer Service, including your order number and the parcel label.
Items Damaged On Arrival.
If your item was damaged during shipping, you are eligible for a full refund. When requesting your refund, please be ready to provide Customer Service with videos or pictures clearly showing the problem with the item and its courier number as soon as possible.
I Ordered More Than One Item. Will They All Be Delivered At The Same Time?
We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.
PAYMENTS & DISCOUNTS
What Are My Payment Options?
We mainly accept major Credit Cards, PayPal and gift cards etc.
When Will L Be Charged For My Order?
You will be charged when we ship your order. A pre-authorization is placed onto your credit card when you submit your order, but we don’t process the payment until the order has been shipped.
Why Did L Fail To Pay For My Order?
It may be due that the information you fill in is not true and valid. Please note that all the information need to fill in, including the email address, must be true and valid to make the payment successfully.
Where Is My Discount Code?
The discount code will be sent to your email. We also recommend checking your junk folder just in case!
Can I Use More Than One Discount?
Sorry stacking of coupons is not allowed
How Are Taxes And Duties Calculated?
Duties and taxes are calculated on a country by country basis based on the items purchased, where they were made, where they’re headed, and the total order value. VAT or other applicable taxes will be factored into the total price once you enter your address at check out.
If you have any questions about the brand or the products. As well as anything regarding shipping, returns or the store in general. Feel free to send us an email at email@example.com or contact via the form below