Free Shipping on All Orders over 200 EXCEPT1/7th Scale Crawler and HongYan HY6Free Shipping on All Orders over 200 EXCEPT 1/7th Scale Crawler and HongYan HY6
* For some countries or regions, logistics companies will charge extra for delivery to remote areas, and the extra cost will have to be borne by the customer.
Refund Policy
We want you to love your Rlaarlo vehicles as much as we do. If there is any reason you are not satisfied with your Rlaarlo, you have 30 days to return it with a money-back guarantee.
Please note all products being returned must be 100% complete and must be packaged in ORIGINAL PACKAGING.
Customers will be responsible for the return shipping costs unless the product is damaged on arrival or defective.
Taxes & Duties
Every product price on Rlaarlo site is not include tariffs.
However, if the parcels are detained by the customs, it will be the customer’s responsibility to communicate with the customs, and to pay duty tax if required by local cutstoms.
* All taxes, duties and customs fees are the responsibility of the recipient of the package
Tips Before Use
(1) ASSEMBLE THE UPGRADED BUMPER and nylon wing before driving if it's a buggy.
(2) Use an 5V-2A adapter and the original cable to FULLY CHARGE THE BATTERY BEFORE DRIVING; The LED light will stop blinking when the fully charged.
(3) We recommend that beginners DRIVE FROM A LOWER SPEED by adjusting the “TH.TRIM” button.
(4) Do not immerse the car into water to avoid short circuits.
(5) Any questions, please contact us. We always are here for you!
Payments & Privacy
Checkout Securely With (1)When you place an order with PayPal you will be redirected to the PayPal payment page, where you can confirm your payment by logging in with your PayPal username and password. (2)You may still check out even without a PayPal account. To do so, please click on "Pay with Debit/Credit Card" and you’ll be redirected to a secure page where you can enter your credit card information or complete your payment safely via PayPal.
Credit cards available for payment are listed above.Please note that Rlaarlo does not collect your credit/debitcard number or personal information when you make a payment.For questions regarding your transactions on oursite, please contact your card-issuing bank for information.
Payment Methods
We currently accept PayPal and Credit/Debit cards including American Express, Diners Club, Discover, JCB, Maestro, Mastercard, VISA, etc.
Pay With Paypal
(1)When you place an order with PayPal you will be redirected to the PayPal payment page, where you can confirm your payment by logging in with your PayPal username and password. (2)You may still check out even without a PayPal account. To do so, please click on "Pay with Debit/Credit Card" and you’ll be redirected to a secure page where you can enter your credit card information or complete your payment safely via PayPal.
Pay With Credit/Debit cards
When placing an order, after providing your contact information, shipping address, and preferred shipping method, you can select the option to pay with a Credit/Debit card. Then, enter your card number to proceed with the payment
Please note that Rlaarlo does not collect your credit/debitcard number or personal information when you make a payment.For questions regarding your transactions on oursite, please contact your card-issuing bank for information.
Right part finally. It would be alot easier to return and get replace when needed. It would be nice if parts ordered by mistake/trying to locate the right part, could be returned. It'd be nice if my 12yr old son, who ordered the wrong part, isnt stuck with a part he can't use and is just out $22 because you wont take it back.
Honestly, im not happy with how you handled the situation. I like your products, but your customer service needs work. And regardless if people like your products, if your customer service sucks, you will lose customers.
These components seems really good really nice quality haven’t fit them to my car yet as I only receive my car a few days ago but looking forward to working on it
Product is as described thankfully. Customer service was not the best but overall the end goal was achieved. Was looking forward to a better product and better service then provided. Unfortunately i will most likely sell the product once repaired.
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